Men's Trench Puffer Coat In White With Hood

I want to buy a product how can I make the payment?

You can securely pay with VISA, MasterCard, American Express, AMEX, Discover, Maestro, UnionPay, Apple Pay, Google Pay, and Shop Pay. Our checkout process is protected by SSL security to give you peace of mind when making your payment.

I love a product, but I am unsure which size would fit me perfectly?

Use our size chart to determine the right size for you. If you're still unsure, don't worry. Simply send us a message at info@arcanefox.com indicating your size concerns and our support team will help you find the perfect fit.

How long would it take for a product to be received at my place?

Standard orders are made per request and will be shipped within 10 working days, with a maximum shipping time of 20 working days.

We aim to minimize the processing time for custom orders, with made-to-measure orders typically dispatched within 2-3 weeks and bespoke orders within 3-4 weeks.

Can I get any type of jacket custom-made? What details do I need to provide?

Yes, we offer custom-made jackets of any type. Simply provide a picture or design as a reference and specify the description of your desired jacket in the Custom Order Form.

None of the given sizes seems to fit me perfectly; can I have a custom fit?

Sure, you have the option of choosing "Made to Measure" in the size options and entering your body measurements. If you're unsure of your measurements, simply select "I am not sure, I'll provide measurements later via email" and proceed with your order without any hesitation.

After placing your order, our customer support representative will reach out to you and guide you on how to take accurate measurements.

Shipping

• Made-to-measure orders are normally shipped within 5-7 weeks.

Delivery Policy

Returns

• We have a hassle-free return policy of 30 days.
• If you don't like the items, or they don't fit, you can just request a return online within 30 days of receipt.
• Standard size orders can be returned for a full refund or exchange.
• Made-to-measure or other customized orders can only be returned for alteration.

See Return Details

Care Details

DONOT

• bleach
• Wash, bleach or tumble dry.
• Store or hang folded.
• Expose to heat sources & moisture
• Store in plastic & vinyl bags.
• Expose to direct sunlight for prolonged durations.

ALWAYS

• Soft dry clean only.
• Follow our instructions for DIY cleaning.
• Store in a breathable cloth bag.
• Use padded or wooden hangers.
• Visit a leather specialist for deep cleaning.