I want to buy a product how can I make the payment?
You can securely pay with VISA, MasterCard, American Express, AMEX, Discover, Maestro, UnionPay, Apple Pay, Google Pay, and Shop Pay. Our checkout process is protected by SSL security to give you peace of mind when making your payment.

I love a product, but I am unsure which size would fit me perfectly?
Use our size chart to determine the right size for you. If you're still unsure, don't worry. Simply send us a message at info@arcanefox.com indicating your size concerns, and our support team will help you find the perfect fit.

None of the given sizes seems to fit me perfectly; can I have a custom fit?
Sure, you have the option of choosing "Made to Measure" in the size options and entering your body measurements. If you're unsure of your measurements, simply select "I am not sure, I'll provide measurements later via email" and proceed with your order without any hesitation.
After placing your order, our customer support representative will reach out to you and guide you on how to take accurate measurements.

How long would it take for a product to be received at my place?
Standard orders are made per request and will be shipped within 10 working days, with a maximum shipping time of 20 working days. On the other hand, items under Prime category are readily available and will be shipped the following day after the order is placed.
We aim to minimize the processing time for custom orders, with made-to-measure orders typically dispatched within 2-3 weeks and bespoke orders within 3-4 weeks.

Does Free Shipping apply to all countries?
Free Shipping is available in all countries where we ship, with the exception of Russia, Brazil, Israel, Iran, Iraq, India, and countries under OFAC sanctions.

What should I do if my order hasn't been delivered yet?
You can easily monitor your order status by visiting the Track-Order page and entering your Order ID and Last Name. The tracking link will provide you with current information on the status of your order. If the estimated delivery date has passed and you have not received your order, don't hesitate to contact us.

What do I do if I receive a faulty item in my order?
We prioritize resolving any issues with defective items. If you come across a fault, kindly inform our Customer Care team with the following information:
Order number
Name and number of the defective item
Description of the fault (including pictures)
We will respond within 24 hours and send a replacement item promptly once the details have been confirmed.

Why was my payment declined? What should I do?
Your payment may have been declined for the following reasons:
Incorrect billing address and phone number: Ensure that the billing address in your account matches the one associated with your payment method.
Credit card limit reached: Check your credit card limit, as you may have reached your daily or total limit at the time of the charge. Consider lowering your daily spending limit or using a different credit card with a higher limit.
Incorrect credit/debit card number: Confirm that the credit/debit card number is correct and up-to-date.
Expired credit/debit card: Verify the expiration date on your credit/debit card. If it has expired, update your credit/debit card information.
Insufficient funds in PayPal account: Ensure that there are sufficient funds in your PayPal account if PayPal is your selected payment method.

Can I get any type of jacket custom made? What details do I need to provide?
Yes, we offer custom-made jackets of any type. Simply provide a picture or design as reference and specify the description of your desired jacket in the Custom Order Form.

Are there any charges for requesting custom order, getting quotation and discussing custom order?
Feel free to fill out the Custom Order Form without any hesitation. Quotation, discussion, and illustration services for your custom jacket are complimentary. The only instance where a charge will be imposed is when you make a purchase of your custom order.

Can I get my jacket custom made in any type of leather?
Definitely! Leather is our starting point and we've honed our expertise over the years. We source our leather from the world's finest tanneries to ensure top quality, including Lambskin, Sheepskin, Goatskin, Buffalo-hide, and Cow-hide. With experience crafting over 200 different leather jacket styles, we offer a wide range of options in terms of type, pattern, color, shade, and thickness.

Do you deal in fabrics other than leather for custom orders?
Yes, while leather is our specialty, we also accommodate custom orders in other fabrics such as cotton, polyester, wool, and more.

How does the Custom Order Work?
We've streamlined the custom order process. Please take a look at it here.
I received a custom order. Can I return and get a replacement?
Our goal is to get your perfect jacket right on the first try. To minimize returns, we provide actual pictures of your custom order before shipping. If the fit isn't right, we offer a free first alteration. However, customers are responsible for shipping the jacket back to us for alterations.

How long would it take for the custom order to be delivered to me?
Our aim is to reduce the time it takes to fulfill custom orders, and they are typically shipped within 3-4 weeks. However, due to the unique nature of each custom order, we do not have a set fulfillment date. Customers can request a delivery date from our customer support team while discussing their order. For orders with a deadline, we recommend communicating the desired delivery date to our customer support team before placing the order.